Frequently Asked Questions

Permanent jewelry is a custom-fitted chain that is welded directly onto you, creating a seamless, clasp-free design you can wear every day. It's meant to be worn continuously and symbolizes a lasting connection-whether to a loved one, a milestone, or yourself. 

Not at all! The welding process uses a quick split-second spark, also known as an arc, that fuses the chain. A protective barrier is also used, and the spark never touches your skin. 

We carry high-quality metals such as gold-filled and sterling silver chains, charms, and connectors. We also offer 9k and 14k solid gold by special order. 

Absolutely! We offer a selection of charms and connectors so you can personalize your piece-whether you want to add a birthstone, an initial, or a meaningful symbol.

With proper care, your piece can last for many, many years until you choose to take it off. While it's designed to be worn daily, factors like lifestyle, chain style, and exposure to certain elements can affect longevity. So, as with any jewelry piece, care should be taken to keep it looking its best.

If you ever need to remove your permanent jewelry, whether for medical procedures, travel, or personal reasons, it can be cut off quickly and easily with nail clippers, scissors or a wire cutters. Be sure to cut it at the location of the jump ring or original weld. Keep your chain for a complimentary reweld when you are ready. If your chain was purchased elsewhere, we can reweld it for you for a small fee. However, if you make a purchase during your visit with us, that fee will be waived.

We offer a 45-Day Welding Guarantee. If your chain detaches at the weld within forty-five days due to our workmanship, we'll repair it at no charge. After that period, we can usually re-weld or repair it for a small fee. We may choose to waive this fee beyond the guarantee period at our discretion.

Yes! Fine jewelry does not need to be removed during TSA screening, so your permanent piece can travel with you worry-free. 

Yes, with parental consent. We recommend permanent jewelry for children who can sit still during the process and understand it's meant to be worn continuously.

We offer one free container of jewelry cleaner per customer which is also available for purchase in our storefront. You can also gently clean your jewelry with warm water, mild soap, and a soft cloth. Avoid harsh chemicals, including chlorine and other harsh cleaning products, as they can damage the finish and/or cause skin irritation. 

Absolutely! We love hosting private appointments, group sessions, and pop-up events. Please feel free to book your group appointment or event by clicking here. You may also contact us for details on availability, minimums, and travel options.